Official Customer Service Channel
The only official customer service communication channel of our website is the built-in Contact page on the site. All order consultation, logistics inquiry, return and refund application, product consultation and other customer service demands need to be submitted through this dedicated channel. We do not provide customer service support via any other external social channels or third-party platforms.
Service Scope
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Order related consultation: order status, logistics progress, delivery time and payment problems
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After-sales service: return application, refund progress tracking and product quality feedback
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Product consultation: product usage guidance, product function introduction and selection suggestions
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Website usage feedback: website access problems and function optimization suggestions
Service Specification
Our customer service team will reply to all valid consultation messages submitted via the Contact page as soon as possible during working hours. All customer services are implemented following our official shipping policy, return policy and privacy policy uniformly.
Unsupported Service
We will not respond to irrelevant harassment messages, malicious invalid applications and unreasonable demands that violate our official service rules. All transaction settlement on this website adopts US dollar as the only unified settlement currency.
Service Rule Update
We reserve the right to update customer service rules properly according to website operation demands. Updated policies will be displayed synchronously on corresponding official policy pages of the website.
